Computers and Technology

Troubleshoot the HP Printer Offline Problem Efficiently


HP printers are widely used by people in homes and offices. However, it doesn’t feel quite nice to find your printer showing an offline error when you want to print something urgently. The HP printer offline problem arises quite frequently, making it practically impossible for average users to continue printing documents. But there’s no need to feel hopeless when you find the notification of the printer offline. Although the issue is quite common, you can immediately fix the problem if you are armed with the right measures. In this article, you’ll learn about different ways to bring your HP printer online.


What Does the HP Printer Offline Error Mean?

If you receive the offline error message on your HP printer, it doesn’t mean the printing machine is broken. It means that your printer isn’t able to communicate with your computer. But an offline printer won’t be able to receive and process new print jobs. So, you must pause all prior print jobs until the issue resolves.

If you’ve got print jobs lined up, you must cancel them. Some reasons why your HP printer keeps going offline include:

  • Obsolete printer driver
  • Connection problems between your printer and the PC.
  • A settings error can also cause this issue.

Troubleshooting the HP Printer Offline 

Once you know the causes, the next step is to troubleshoot the offline problem. There are various ways to bring your printer online in Windows 10. Follow the detailed instructions for all these methods.

Run the print and scan doctor utility

The HP print and scan doctor application fixes various common errors. You can use it to resolve the offline problem.

  • Download the application and open its file (HPPSdr.exe).
  • Run the application while being in administrator mode.
  • Select ‘Yes’ to trust the source of the file.
  • Now tap ‘Start.’
  • If you don’t find your printer listed, restart the device and tap ‘Retry’ in the utility. The application recognizes problems and gives you prompts to rectify them.

Set your printer as the default

If your HP printer model isn’t the default one, you will face the HP printer offline error. But before setting your printer as default, install all the needed Windows 10 updates.

  • Head over to the ‘Devices’ section.
  • Now pick ‘Printers & Scanners.’
  • Uncheck the box beside ‘Let Windows manage my default printer.’
  • Now select your printer from the ones you see.
  • If you find your printer several times, pick the version that displays an idle status.
  • Hit ‘Manage’ followed by ‘Set as default.’

Fix the print spooler settings

When the print spooler is stopped, the HP printer will show an offline message. To resolve this, go through the steps below.

  • Launch the Run dialog box and input ‘services.msc.’
  • Then, tap ‘OK.’
  • Now, search the option of ‘Print Spooler’ from the listed items.
  • Right-tap on the option and choose ‘Stop.’ It will pause the print spooler services.
  • Now, from the Windows File Explorer, tap the address bar.
  • Input the following command: ‘C: \Windows\System32\Spool\Printer.
  • Now, tap ‘OK.’
  • Clear every file from the printer folder.
  • Return to the print spooler and right-tap on it.
  • Choose ‘Start’ to resume the print spooler service.
  • Finally, start your system and printer again.

Check the wired connection and IP address configuration.

Misconfigured connection often leads users to notice that the HP printer keeps going offline. Check if the connection is proper by following these points.

  • See that both the ends of the USB cable are linked to your system and printer. Those using wireless connection should confirm the compatibility between their printer and router.
  • Now check that the power cable is intact. It should not have any cuts. Apart from this, you must also inspect whether the cable is connected correctly between the socket and your HP printing device.
  • The IP address should also be configured properly in your computer or laptop. To see that it is configured appropriately, follow these points.
  1. Head over to the HP configuration screen.
  2. Tap the ‘Networking’ tab.
  3. Choose the ‘IP address’ option and then tap ‘Manual Setting.’
  4. Now type the correct IP address.

Check the printer drivers

An outdated or corrupt printer driver will always show the offline message. You must update or reinstall your river to fix this problem.

  • Navigate to Windows search and input ‘device manager.’
  • Tap on the search result.
  • Next, expand the ‘Printers’ section. From it, search for your printer’s model number and right-tap it.
  • Then, tap the ‘Update driver’ option.
  • Now, hit the ‘Search automatically’ option and wait till your printer driver updates.
  • After it ends, restart your PC.
  • For reinstalling your driver, navigate to Control Panel and tap ‘Remove programs.’
  • Uninstall your prior HP printer driver.
  • Now, download the driver from the official HP website and install it.

Final Words

Now you can quickly fix the HP printer offline problem. Use the different methods till you find the one that resolves the issue. At the same time, understand the causes and ensure that you prevent them from happening. If you need more help, connect with HP printer technical support professionals.

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